At TechCarUSA, we are committed to ensuring your satisfaction with your HUD OBD2 device. We understand that sometimes a return is necessary, and we aim to make this process as straightforward as possible. This policy outlines our guidelines for returns and warranties specifically for HUD OBD2 products purchased from techcarusa.com.
DEFECT-FREE ITEMS RETURN POLICY
You can return defect-free HUD OBD2 items within 30 days from the delivery date for a full refund. If it has been more than 30 days since your purchase was delivered, we are unable to process a refund or exchange for defect-free items.
To be eligible for a return of a defect-free HUD OBD2 unit, the item must be in unused condition and in the same condition you received it. It must also be returned in its original packaging, complete with all original accessories. This ensures that the HUD OBD2 device can be restocked and resold. Please ensure all components, including any manuals or Hud Obd2 Instructions, are included in your return.
When returning a defect-free HUD OBD2 product, the refund will cover the purchase price, excluding the original shipping costs. The refund will be issued to your original payment method once we receive the returned item and verify that it meets the conditions mentioned above. Therefore, please ship your return in a timely manner to allow for processing within the 30-day window.
Please pack your HUD OBD2 return carefully. We cannot provide refunds for items damaged during return shipping due to inadequate packaging. Using the original packaging is highly recommended to prevent damage.
Kindly note that we do not cover the return shipping costs for defect-free items. These expenses are the responsibility of the customer.
Once we have received your returned HUD OBD2 device and completed the inspection, we will notify you via email regarding the status of your refund.
DAMAGED ITEMS UPON ARRIVAL
If your HUD OBD2 device arrives damaged, you must report it to [email protected] within 30 days of delivery and before initiating the return. This allows us to properly handle damage claims and assist you promptly.
WARRANTY CLAIMS
If you encounter any issues with the performance or functionality of your HUD OBD2 unit, please contact us at [email protected] for warranty assistance.
To help us understand the issue and provide the best solution, please include photos or videos illustrating the problem. This visual information allows us to quickly diagnose the situation and determine the appropriate course of action. We may offer to send replacement components, provide troubleshooting steps, or arrange for a device replacement and return of the faulty unit, depending on the nature of the issue. Having the hud obd2 instructions handy when describing the problem can also be helpful for both you and our support team.
_____________________
There are specific circumstances where we may only grant partial refunds or decline a refund request:
- If the HUD OBD2 item is not returned in its original condition, is damaged due to reasons not attributable to our error, or is missing parts.
- If the HUD OBD2 item is returned more than 30 days after the original delivery date.
IMPORTANT REMINDER: Refunds can only be processed back to the original payment method used for the purchase. If the original payment card has expired, please inform us when requesting a refund to ensure smooth processing.
