At TechCarUSA, we understand that sometimes returns are necessary. To ensure a smooth and fair process for our customers, we have established a clear return policy. Please read the following guidelines carefully before making a purchase.
Returns and Authorizations
All returns must be authorized by TechCarUSA before being sent back. You must initiate the return process within 30 days of your original order date to be eligible for a return. Please contact our customer service team to begin the authorization process and receive instructions for returning your item.
Final Sale Items
Certain items are marked as final sale and are not eligible for returns or refunds. These include:
- OEM Factory Parts: All Original Equipment Manufacturer (OEM) factory parts, including those from GM, Holden, and other automotive manufacturers, are final sale.
- Special and Custom Orders: Any special or custom orders are final sale. This includes items that involve a wait time, custom color application, or custom fitment. Examples of custom orders include, but are not limited to, wheels, wheel spacers, custom gauges, and car covers.
Electronics Return Policy
For electronic items that are not custom or made-to-order, we offer a 15-day return policy. This policy allows you to return eligible electronics within 15 days of purchase, excluding any warranty claims after this period. Please note this shorter return window compared to standard parts due to the nature of electronic components. This may include items like certain Aem Gto Obd2 Gauges if they are not classified as custom orders.
Pricing and Sales
The final price at checkout is the agreed-upon sale price. We do not offer refunds or price adjustments if an item goes on sale after your purchase, including during Black Friday sales or similar promotional periods.
Conditions for Returns and Restocking Fees
Returns that are not due to a product defect or an error on our part may be subject to restocking and processing fees. These situations include:
- Customer changing their mind
- Fitment issues due to vehicle customization not specified at purchase
- Incorrect item ordered by the customer
In these cases, a 25% restocking fee will be applied. Additionally, a 3% credit card processing fee will be deducted from the refund if the original payment was made by credit card. If the manufacturer’s restocking fee exceeds 25% on custom items, that higher fee will apply.
To qualify for a refund, returned items must be in factory-sealed, unused, and unopened condition, if applicable. Returns must be made within 30 days of purchase. Items returned not meeting these conditions will not be refunded and will be considered used. The customer will be responsible for arranging and paying for the return shipping of such items and must provide a tracking number. We strongly recommend insuring all returns, as the customer is responsible for any damage during return shipping. Damaged returns will not be credited or replaced.
Defective or Damaged Items
If you receive an item that is defective or damaged upon arrival and requires a replacement, please contact us immediately. Replacement labels or arrangements will be handled on a case-by-case basis by TechCarUSA and/or the manufacturer. In all cases, the original item must be returned before a replacement or refund is issued.
Customers are responsible for filing any damage claims with the shipping carrier as soon as damage is discovered upon receipt. This creates a necessary record of the damage. TechCarUSA is not responsible for initiating the initial claim with the shipping company. We will assist with follow-up claims with the shipping company or manufacturer after the initial claim is made, depending on the product. Please also refer to any specific Terms and Conditions that may have been included with your sale.
Exchanges and Incorrect Orders
For exchanges or returns due to ordering the wrong item, the customer is responsible for all shipping costs associated with sending the item back to us and for the replacement item to be sent out. These shipping costs must be paid in advance of shipping the exchange or replacement.
Defective Product Replacements
If a product is determined to be defective, a replacement part will be shipped to the customer after the defect is confirmed by TechCarUSA and/or the manufacturer. No replacement will be sent until the product has undergone the complete RMA (Return Merchandise Authorization) process with TechCarUSA or the manufacturer. Each manufacturer has its own warranty policies and processing times, which must be considered during the RMA process. This is particularly relevant for electronic components like AEM GTO OBD2 gauges which may have specific manufacturer warranty procedures.
If an item is found to be not defective or damaged due to shipping, production, or is outside of the claim policy period of TechCarUSA or the manufacturer, the customer will be responsible for the return shipping costs.
Packaging Requirements for Returns
Crucially, do not discard the original packaging until you are certain you will not need to return the item. All returns must be shipped back in the original packaging in which they were received. Original packaging includes all boxes, wood supports, bubble wrap, cardboard, plastic wrap, and styrofoam. Returning items, especially sensitive electronics like OBD2 gauges, in original packaging significantly reduces the risk of damage during transit.
Refunds Processing
Refund requests for reasons other than product defect or errors on our part (including ‘change of mind’, fitment issues due to unspecified customizations, or incorrect items ordered) are subject to a 3% credit card processing fee and a 25% restocking fee if a return is necessary. Refunds must be requested within 30 days of the original purchase date. To be eligible for a refund, returned items must be factory sealed, unused, and unopened if applicable.
We strive to process refunds as quickly as possible once the returned item is received and inspected. If you have any questions regarding our return policy, or need to initiate a return, please do not hesitate to contact our customer service team at TechCarUSA. We are here to help!
