For automotive professionals and DIY enthusiasts alike, AutoEnginuity scan tools are powerful resources, offering in-depth diagnostics. A crucial component of this system is the reliable connection between your vehicle and your diagnostic software, often facilitated by the AutoEnginuity OBD2 to USB adapter. Ensuring you have the correct Autoenginuity Obd2 To Usb Adapter Driver is paramount for seamless operation. This comprehensive FAQ addresses common questions and concerns regarding your AutoEnginuity adapter and its drivers, ensuring you can get the most out of your diagnostic equipment.
Windows Compatibility and ScanTool Operation
Question: I’m using Windows 8.1 or Windows 10. Will the AutoEnginuity ScanTool software and my OBD2 to USB adapter function correctly?
Answer: Yes, AutoEnginuity ScanTool is designed to be compatible with Windows 8.1 and Windows 10. However, early versions of Windows 8.1 introduced changes that could affect USB device functionality. If you encounter a “Failed to create a new session” error when launching ScanTool in Enhanced mode, it’s likely related to this Windows update.
To resolve this, ensure you are running the latest version of the ScanTool software (version 12.1 or later, released on 03/18/2014). A current AutoEnginuity subscription may be required to download and install the most recent software, especially if you utilize enhanced diagnostic features. This update includes a fix implemented by AutoEnginuity engineers to address Windows 8.1 compatibility issues with the USB chip used in their security devices and VCI connectors. Older ScanTool versions will not function in Enhanced Mode on Windows 8.1.
Recommended Laptops and System Requirements for AutoEnginuity ScanTool
Question: What are the recommended laptop specifications for running AutoEnginuity ScanTool effectively with my OBD2 to USB adapter?
Answer: AutoEnginuity recommends laptops that offer reliable USB performance. Historically, MSI and Toshiba laptops have proven to be dependable choices with minimal reported issues. These brands often receive high rankings in laptop comparisons. While older Dell laptops, particularly Dell Latitude C6xxx/D6xxx series and Inspiron 1500/1510/1501 series, have been known to experience USB port power delivery problems that can affect the performance of USB devices like OBD2 adapters.
For general system requirements, any laptop capable of running Windows 7, Windows 8, or Windows 10 will adequately support AutoEnginuity ScanTool and the autoenginuity obd2 to usb adapter driver. Ensure your laptop meets the minimum operating system requirements for optimal performance.
Software Updates: Keeping Your ScanTool Current
Question: Do I need to purchase annual updates to maintain basic OBDII ScanTool functionality?
Answer: No, updates are not required annually for basic OBDII functionality. The OBDII electrical interface standard used by AutoEnginuity has remained consistent. While new vehicle communication interfaces like CAN have emerged, the AutoEnginuity OBDII connector is field-updatable to accommodate such changes.
AutoEnginuity releases software updates quarterly to incorporate new features implemented by vehicle manufacturers. Crucially, generic OBDII updates are provided free of charge. This ensures your core diagnostic capabilities remain current without recurring costs.
Enhanced Options Update Policy for Advanced Diagnostics
Question: What is the update policy for enhanced diagnostic options beyond basic OBDII?
Answer: When you purchase enhanced options for specific vehicle makes or systems, the first 12 months of updates are included for free, starting from the purchase date. After the initial year, continued updates for enhanced coverage are available at a cost.
For subsequent 12-month update periods, you can choose from several options:
- Single Enhancement Update (Item #AC-Single): $50.00 USD for one enhanced option.
- Two to Five Enhancements or One Region (Item #AC10-1): $150.00 USD for two to five enhancements or coverage for one region (Domestic, Asian, or European).
- Six to Ten Enhancements or ProLine Bundle (Item #AC10-2): $300.00 USD for 6 to 10 expansions or a ProLine Bundle.
- ProLine Bundle with Additional Coverage or More Than 10 Enhancements (Item #AC10-3): $450.00 USD for a ProLine bundle with extra coverage or more than 10 enhancements per 12-month period.
For Windows-based ScanTool, purchasing updates is optional. You can continue using your existing enhanced version indefinitely. However, after 12 months, the activation server will only generate activation codes for the previous software version unless your account is updated. You are also permitted to skip update years without penalty.
For iOS and Android ScanTool products, a current subscription is necessary for tool operation due to platform limitations. Older app versions cannot be installed, and automatic updates may occur through the Apple App Store or Google Play Store.
Enhanced option updates are typically released approximately four times per year. AutoEnginuity emphasizes that their updates include substantial new enhanced coverage, offering a level of diagnostic capability comparable to factory tools. The cost of these updates is positioned as a significant value compared to the often higher update costs associated with competing factory diagnostic tools.
Hardware upgrades for enhanced options are not included in software update costs. If new electrical interfaces are required for expanded vehicle support, hardware upgrades (Item #AC12) are available for purchase, covering manufacturing and shipping expenses.
Activation Procedure for Enhanced Diagnostic Options
Question: How do I activate enhanced options for my AutoEnginuity ScanTool and OBD2 to USB adapter?
Answer: The activation process varies slightly depending on your AutoEnginuity connector type (ScanTool OBDII, ProLine, or ProLine VCI). ProLine VCI connectors have activation codes pre-programmed into the connector’s memory. ProLine and ScanTool OBDII connectors store activation codes within the computer’s registry.
Upon purchasing an enhanced option, you will receive a 32-digit activation code. For ProLine and ScanTool OBDII connectors, this code can be used to activate the product on multiple computers. ProLine VCI connectors do not require activation for additional computers. USB-based product activations are typically included in your package for immediate use.
Adding enhanced coverage to an existing system involves purchasing through the AutoEnginuity website or by phone. Download information and activation codes are then provided via email. Please note that activation codes are exclusively provided via email and are not handled by technical support phone lines.
For detailed email activation instructions, please refer to AutoEnginuity’s activation request page: Click here for the email activation process.
Lost, Damaged, or Stolen Connector Policy
Question: What is the policy if my AutoEnginuity OBD2 connector is lost, damaged, or stolen?
Answer: The policy differs based on the connector type. Loss or theft of a ProLine VCI connector (or ProLine connector with a Security Dongle) is considered a loss of the entire product and its associated enhanced options. Replacement connectors cannot be purchased separately to transfer existing enhancements. Enhanced licenses are tied to the serial number of the original connector. Lost Security Dongles cannot be replaced, necessitating a hardware upgrade.
Damaged connectors can be repaired or replaced, and enhancements can be transferred to the replacement connector if the original, damaged connector is returned to AutoEnginuity. Identifiable remains of the ProLine VCI or ProLine connector must be returned for replacement and enhancement transfer to be processed.
No Coverage Despite Activated Enhanced Options
Question: My enhanced options are activated, but I’m only getting generic OBDII coverage. Why?
Answer: This issue often indicates the use of pirated or “cracked” versions of AutoEnginuity software circulating online. These unauthorized versions are often non-functional beyond basic, free generic OBDII support.
If you suspect you are using a pirated version, it is essentially unusable for enhanced diagnostics. AutoEnginuity technical support cannot assist with pirated software issues. The only resolution is to purchase a legitimate, working copy of the AutoEnginuity ScanTool software and a genuine autoenginuity obd2 to usb adapter driver package.
AutoEnginuity for Non-Professional Mechanics
Question: I’m not a professional mechanic. Will the AutoEnginuity scan tool still be helpful for me, or will I still need to take my car to a service center?
Answer: The value of AutoEnginuity for you depends on your mechanical skills and the nature of your vehicle’s problem. The primary purpose of the ScanTool is to assist in diagnosing vehicle issues, regardless of your professional status.
AutoEnginuity provides access to your vehicle’s engine computer, allowing you to examine system test results and live sensor data. The comprehensive User Guide included with the software is designed to educate users about engine management and how to effectively use the tool for diagnosis.
Even if you lack the tools or skills to perform repairs yourself, AutoEnginuity empowers you with the knowledge to understand the actual problem. For minor issues like a loose gas cap triggering the Check Engine light, you can potentially resolve the problem yourself, avoiding unnecessary and costly trips to a service center.
Avoiding Cheap Diagnostic Tools and Ignoring Warning Lights
Question: Why shouldn’t I just use a cheap tool to clear the Check Engine light or wait for it to turn off on its own?
Answer: Ignoring or simply clearing a Check Engine or Service Engine Soon light without diagnosing the underlying issue is not advisable. These warning lights are connected to your vehicle’s engine computer, which constantly monitors for faults. Even if the light temporarily goes off or is reset, the underlying problem likely persists.
Ignoring vehicle faults can lead to more serious and expensive problems down the road, potentially resulting in breakdowns or costly repairs. Addressing issues promptly ensures your vehicle operates optimally and provides peace of mind. Even seemingly minor problems can negatively impact fuel economy and vehicle performance, costing you money over time.
Resetting Oil and Service Interval Lights
Question: Can AutoEnginuity ScanTool reset Oil or Service Interval lights?
Answer: Yes, with limitations. Resetting service lights is not a generic OBDII function, so the basic ScanTool will not support it. Furthermore, some vehicles (e.g., late-model Mercedes, Ford-based models, and Toyotas) offer manual reset procedures via the instrument cluster or ignition key and odometer reset button, without requiring a diagnostic tool.
However, with enhanced interface options, AutoEnginuity ScanTool can reset service or oil lights for various manufacturers, including GM, BMW, Ferrari, Maserati, MINI, Land Rover, Mercedes, and Audi/VW. Currently, Porsche service light reset is not supported.
Resetting ABS and Airbag Lights
Question: Can AutoEnginuity ScanTool reset ABS or Airbag lights?
Answer: Similar to service lights, ABS and Airbag system resets are not part of generic OBDII functionality. Therefore, the basic ScanTool will not support these resets.
However, with enhanced interface options, AutoEnginuity offers ABS and Airbag light reset capabilities for supported vehicle makes. In some cases, the software can even calibrate passenger seat weight sensors related to the airbag system.
Data Update Rates for Live Diagnostics
Question: What data update rates can I expect when using AutoEnginuity ScanTool?
Answer: Data update rates vary primarily depending on the vehicle being tested. Older vehicles using generic OBDII typically provide update rates between 4-6Hz. Enhanced protocols usually offer faster rates.
Newer vehicles utilizing CAN (Controller Area Network) systems generally exhibit generic OBDII update rates of 6-16Hz. Enhanced coverage, leveraging proprietary manufacturer protocols, often achieves even faster update rates due to multiplexing and broadcast modes not available in generic OBDII.
Powering Your Laptop from the Vehicle
Question: Is it safe to power my laptop from the vehicle’s power outlet while using AutoEnginuity ScanTool?
Answer: AutoEnginuity strongly advises against powering your laptop directly from the vehicle, even with DC/DC adapters or AC inverters. The risk lies in the potential for ground loop issues if the power adapter is not properly designed with an isolated ground circuit.
Using non-isolated or improperly isolated power adapters can create ground loops, potentially damaging your AutoEnginuity connector, your laptop, or the vehicle’s electrical system. If you are unsure about your adapter’s isolation capabilities, it is best to avoid powering your laptop from the vehicle.
OBDII/EOBD Compliance Verification
Question: How do I determine if my vehicle is OBDII/EOBD compliant?
Answer: For vehicles manufactured for sale in the U.S., model year 1996 and newer are generally OBDII compliant (some 1994 and 1995 models may also be compliant). EOBD (European On-Board Diagnostics) regulations follow similar guidelines, with gasoline models becoming compliant in 2000 (new models) and 2001 (existing models), and diesel models starting from model year 2004.
You can verify OBDII/EOBD compliance by checking the emissions sticker located in your vehicle’s engine compartment. This sticker will typically indicate emissions compliance standards, including OBDII or EOBD.
For 1994 and 1995 vehicles, the California Air Resources Board (CARB) provides a specific compliance list: CARB_OBDII_Compliance.pdf
Vehicle Compatibility Limitations for ScanTool and SpeedTracer
Question: Are there any OBDII/EOBD compliant vehicles that AutoEnginuity ScanTool or SpeedTracer may not work with?
Answer: AutoEnginuity ScanTool will connect to Duramax, Cummins, and Powerstroke diesel vehicles. However, due to their Gross Vehicle Weight Rating (GVWR) exceeding OBDII standard limits, they are technically not fully OBDII compliant. Generic OBDII connectivity with these vehicles will provide limited data and sensor reporting.
Enhanced Ford, GM, or Chrysler interfaces are required to access proprietary powertrain and other system sensors on these diesel trucks. Refer to the Software Enhancements page for detailed coverage information: Check the Software Enhancements page for more details..
JDM (Japanese Domestic Market) Vehicle Compatibility
Question: Will AutoEnginuity ScanTool work with Japanese Domestic Market (JDM) vehicles?
Answer: No, AutoEnginuity ScanTool is not compatible with Japanese Domestic Market (JDM) models. JDM vehicles are manufactured for markets outside of North America and the European Union and adhere to different standards.
Understanding CAN (Controller Area Network)
Question: What is CAN, and how does it relate to vehicle diagnostics?
Answer: CAN stands for Controller Area Network. It is a standardized electrical communication interface that became mandatory for all vehicles manufactured for the model year 2008 and later. Some manufacturers, like Ford, Jaguar, and Mazda, adopted CAN earlier, starting in model year 2004. Other manufacturers implemented CAN selectively in certain models beginning in 2004 (e.g., Mercedes, Porsche, SAAB, and Toyota).
CAN is a more advanced and faster communication protocol compared to older OBDII communication methods, enabling more comprehensive and rapid data exchange for diagnostics.
Identifying CAN Support in Older OBDII Connectors
Question: I have an older AutoEnginuity unit. How can I tell if my OBDII connector supports CAN?
Answer: All USB OBDII connectors from AutoEnginuity are pre-built with CAN support. For RS-232C (serial) versions, CAN-enabled connectors have eight pins, while non-CAN versions have six pins. Visually inspecting the number of pins on your RS-232C connector can help determine CAN compatibility.
Troubleshooting “OBDII Connector Not Found” Message
Question: I consistently see the “OBDII Connector Found” message. What could be causing this?
Answer: The “OBDII Connector Not Found” message typically indicates a serial port communication issue or a lack of power at the vehicle’s DLC (Diagnostic Link Connector).
Troubleshooting steps include:
- Serial Port Check: Ensure the selected serial port is not already in use by another application and is configured correctly. Set the baud rate to 115.2k (recommended) or at least 19.2K (minimum).
- DLC Power Check: Verify power at the vehicle’s DLC. Use a multimeter to check for approximately 12V between pin 16 (V+) and pin 4 or 5 (GND).
- Vehicle Fuse Check: If no voltage is present at the DLC, check the vehicle’s DLC fuse. For many Ford and GM vehicles, this fuse is often shared with the cigarette lighter. For Dodge trucks, check the radio fuse. Refer to your vehicle’s owner’s manual for fuse box diagrams and fuse assignments.
Connector Recommendations: ST06 ProLine vs. ST05 OBDII
Question: Which AutoEnginuity connector is recommended for my vehicle?
Answer: AutoEnginuity currently primarily sells the ST06 ProLine connector. The ST05 OBDII connector is an older model and is no longer actively sold. While basic OBDII functionality is similar on both, they differ in enhanced mode capabilities.
The ST06 ProLine connector is compatible with all AutoEnginuity enhanced software options. The older ST05 OBDII connector has limited enhanced compatibility and does not support all enhancements.
If you plan to use enhanced diagnostics, the ST06 ProLine connector is the recommended choice. For detailed connector compatibility information for specific vehicle manufacturers and enhanced options, please refer to AutoEnginuity’s connector information chart: click on this link.
Enabling Debug Logging in Windows Vista/7 and Later
Question: How do I create a debug log file in Windows Vista, Windows 7, or newer Windows versions?
Answer: Windows security protocols changed starting with Windows Vista, requiring explicit permission for software to create files in the root of the C: drive. AutoEnginuity prefers creating debug logs in the root directory for easier access, particularly for users less familiar with computer file systems.
For instructions on enabling debug logging in Windows Vista and later operating systems, please refer to this guide: how to enable debug logging.
Resolving Unformatted Text Reports After Software Updates
Question: After updating my ScanTool software, my diagnostic reports are displaying as unformatted text. How can I fix this?
Answer: This issue is related to changes in how Internet Explorer 9 and later versions handle .xml files. Reports that previously displayed correctly may appear as a continuous line of text in Internet Explorer 9 and newer.
To restore proper report formatting, download and follow the instructions in this document: Restore reports view. This guide provides steps to adjust Internet Explorer settings for correct report display.
Wireless Connector Options: ProLine VCI+
Question: Does AutoEnginuity offer a wireless OBD2 connector option?
Answer: Yes, the ProLine VCI+ connector (200xxx series) is available in a wireless (Wi-Fi) version. The Wi-Fi version is required for use with iPad/iPhone devices and for upcoming Android app releases.
The Wi-Fi version is included with SP01 Proline and SP02 ProLine w/European bundles and is available as an option for other systems. Older hardware (Scantool OBDII, Proline, ProLine VCI 100xxx series) can be upgraded to the new Wi-Fi hardware. Contact AutoEnginuity Technical Support for upgrade pricing.
The Wi-Fi connector utilizes 802.11b/g/n protocols and establishes an ad-hoc network connection, not Bluetooth.
USB Hubs for Laptops with Limited USB Ports
Question: My laptop only has one USB port. How can I connect both my AutoEnginuity OBD2 adapter and the security dongle (for older systems)?
Answer: This question primarily applies to older AutoEnginuity systems that used a ProLine connector with a separate Security Dongle. Current systems using ProLine VCI connectors do not require a security dongle.
If you are using an older system with a security dongle and have limited USB ports, you can use a USB hub to expand the number of available ports. AutoEnginuity suggests the Plugable® 2 Port USB 2.0 Hub (part # UBS2-2PORT), which is widely available online at a low cost.
End-of-Life Notices for Older Hardware and Software
Question: Are there any end-of-life notices for older AutoEnginuity hardware or software?
Answer: Yes, as vehicle technology evolves, some older AutoEnginuity hardware and software versions have reached their end-of-life and are no longer supported in newer software releases.
The following connectors are no longer supported in software versions newer than 9.0:
- AE Enhanced connectors
- SCI connectors
- RS-232 (Serial) connectors
Scantool OBDII USB connectors are compatible with current software versions (16.x), but enhanced coverage is generally limited to 1995-2003 Ford-based vehicles.
ProLine connectors without a Security Dongle (no longer available) are not compatible with software versions 10.0 or later.
ProLine connectors with a Security Dongle (no longer available) are not compatible with software versions 16.0 or later. Version 15.21 is the last stable version for this hardware, with version 12.1 required for Windows 8.1 and 10 compatibility.
Software activation codes are generally only generated for versions within two releases of the current version. AutoEnginuity encourages users with older hardware and software to consider upgrading to ensure continued compatibility and access to the latest features and vehicle coverage. Contact AutoEnginuity Technical Support for information on upgrade options.
*Last Updated 05/01/2023
